Privacy Policy

1. Introduction

HYR Pools Club ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Billing and payment information (processed securely through Stripe)
• Pool information (size, equipment, service history)
• Communication preferences
• Service address and access instructions

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Process payments and manage subscriptions
• Schedule and coordinate service visits
• Send service updates, alerts, and reminders
• Provide customer support via NIKO AI and human technicians
• Improve and personalize your experience
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, delivery services, communication platforms)
• Partner Technicians: Authorized service professionals who perform on-site services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Stripe's privacy policy governs the handling of your payment data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our Services
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our Services.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@hyrpools.com.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

10. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices: